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Email: Shawn@thenobleconsultinggroup.com

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Journey Map Lessons: People Matter Most in the Backstage

Shawn Noble, PhD

May 21, 2019
3 min

Journey Map Lessons: People Matter Most in the Backstage

For anyone who has spent time creating journey maps, you have hopefully grown to appreciate the yin and yang of the Frontstage and...

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Improving Customer Experience Metrics: Lessons from Sabermetrics

Shawn Noble, PhD

Apr 10, 2019
2 min

Improving Customer Experience Metrics: Lessons from Sabermetrics

I am NOT a baseball fan, which is sort of a lie. Rather I’m not a fan of watching baseball, but I’m a fan of the statistics. I’ve been...

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