Shawn Noble, PhDMar 26, 20202 min readCOVID-19: A Perfect Example of a VUCA EnvironmentIn the late 90's I had the pleasure of working as a graduate fellow for the Army Research Institute (ARI) @ Ft. Leavenworth, KS. At the...
Shawn Noble, PhDMar 13, 20201 min readWhat Values Do You Value? (Please take the survey to find out)How critical is it that we have shared values when it comes to work and life?
Shawn Noble, PhDMay 21, 20193 min readJourney Map Lessons: People Matter Most in the BackstageFor anyone who has spent time creating journey maps, you have hopefully grown to appreciate the yin and yang of the Frontstage and...
Shawn Noble, PhDApr 9, 20192 min readWhen it comes to understanding customers, look out for hindsight bias.Hindsight bias, also known as the knew-it-all-along phenomenon happens when people report with a high degree of confidence, that they...