COVID-19: A Perfect Example of a VUCA Environment
In the late 90's I had the pleasure of working as a graduate fellow for the Army Research Institute (ARI) @ Ft. Leavenworth, KS. At the...
COVID-19: A Perfect Example of a VUCA Environment
What Values Do You Value? (Please take the survey to find out)
Driving Positive Change
Journey Map Lessons: People Matter Most in the Backstage
Improving Customer Experience Metrics: Lessons from Sabermetrics
When it comes to understanding customers, look out for hindsight bias.
Taking Control of Your Business with Calculated Problem Solving (part 2 process)
Taking Control of Your Business with Calculated Problem Solving (part 1 people)