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Email: Shawn@thenobleconsultinggroup.com
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COVID-19: A Perfect Example of a VUCA Environment
In the late 90's I had the pleasure of working as a graduate fellow for the Army Research Institute (ARI) @ Ft. Leavenworth, KS. At the...
Shawn Noble, PhD
Mar 26, 20202 min read
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What Values Do You Value? (Please take the survey to find out)
How critical is it that we have shared values when it comes to work and life?
Shawn Noble, PhD
Mar 13, 20201 min read
41 views
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Driving Positive Change
The business world is full of great ideas that don’t get adopted. Some require too many resources, some are too expensive and others...
Brian Doyle
Jul 16, 20193 min read
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Journey Map Lessons: People Matter Most in the Backstage
For anyone who has spent time creating journey maps, you have hopefully grown to appreciate the yin and yang of the Frontstage and...
Shawn Noble, PhD
May 21, 20193 min read
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Improving Customer Experience Metrics: Lessons from Sabermetrics
I am NOT a baseball fan, which is sort of a lie. Rather I’m not a fan of watching baseball, but I’m a fan of the statistics. I’ve been...
Shawn Noble, PhD
Apr 10, 20192 min read
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When it comes to understanding customers, look out for hindsight bias.
Hindsight bias, also known as the knew-it-all-along phenomenon happens when people report with a high degree of confidence, that they...
Shawn Noble, PhD
Apr 9, 20192 min read
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Taking Control of Your Business with Calculated Problem Solving (part 2 process)
In part 1 of this 2 part blog, we looks at the importance of having a good understanding of the style preference that employees use when...
Shawn Noble, PhD
Mar 15, 20193 min read
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Taking Control of Your Business with Calculated Problem Solving (part 1 people)
When it comes to your business, have you ever asked yourself, “what happened to all the fun I was supposed to be having?” Instead of...
Shawn Noble, PhD
Mar 15, 20193 min read
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