Blog | The Noble Consulting Group

COVID-19: A Perfect Example of a VUCA Environment

In the late 90's I had the pleasure of working as a graduate fellow for the Army Research Institute (ARI) @ Ft. Leavenworth, KS. At the...

What Values Do You Value? (Please take the survey to find out)

How critical is it that we have shared values when it comes to work and life?

Driving Positive Change

The business world is full of great ideas that don’t get adopted. Some require too many resources, some are too expensive and others...

Journey Map Lessons: People Matter Most in the Backstage

For anyone who has spent time creating journey maps, you have hopefully grown to appreciate the yin and yang of the Frontstage and...

Improving Customer Experience Metrics: Lessons from Sabermetrics

I am NOT a baseball fan, which is sort of a lie. Rather I’m not a fan of watching baseball, but I’m a fan of the statistics. I’ve been...

When it comes to understanding customers, look out for hindsight bias.

Hindsight bias, also known as the knew-it-all-along phenomenon happens when people report with a high degree of confidence, that they...

Taking Control of Your Business with Calculated Problem Solving (part 2 process)

In part 1 of this 2 part blog, we looks at the importance of having a good understanding of the style preference that employees use when...

Taking Control of Your Business with Calculated Problem Solving (part 1 people)

When it comes to your business, have you ever asked yourself, “what happened to all the fun I was supposed to be having?” Instead of...